Help & FAQs

Shipping Within the USA
Free shipping on orders over $100 with USPS Ground Advantage.
Orders under $100 ship for $8.
You can upgrade to faster shipping options:
Priority USPS: $15
Express USPS: $25

Orders are packed and shipped from our US Warehouse in San Clemente, CA.
Most orders ship within 1–2 business days, but during peak periods (End of Season Sale, Black Friday, etc.) dispatch may take a little longer.

Delivery times vary depending on your location, but most orders arrive within 2–5 business days.

Pick Up — San Clemente Showroom / Warehouse
1385 Calle Avanzado
San Clemente, CA 92673
United States

You’ll receive a notification when your order is ready for collection.
Orders are usually ready next day, but during busy periods please allow up to 5 days.

Import Duties
US customers ordering from our US website will not pay import duties or tariffs.
All goods are shipped domestically from California.

If an Order Is Returned to Sender
If an order cannot be delivered due to an incorrect address or is unclaimed, it will be returned to DHaRCO. We will refund the order less the original shipping fee and any carrier return charges.

Delivery Timeframes
All delivery estimates are provided as guidelines only. DHaRCO cannot guarantee delivery dates or accept liability for delays caused by carriers, weather, or other external factors.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request.

Return Eligibility & Timelines

• 30-Days to Return or Exchange: We offer a 30-day exchange, credit or refund on all items, including discounted items*, starting from the delivery date. The 30-day return or exchange windows apply strictly from the delivery date.
• *During Sales Periods: Sale items are eligible for exchange or store credit only. Full-priced items can still be refunded within 30 days of the delivery date.
• Custom Printed Gear: We do not accept returns or exchanges on custom printed gear, except in cases where the item is deemed faulty.
• Condition of Items: Items must be returned in saleable condition: unworn, undamaged, clean, and in original packaging with all labels attached.
• Proof of Purchase: A valid proof of purchase is required for all returns, refunds, or exchanges.

Shipping & Process

• Return Postage: For US customers, DHaRCO provides FREE return shipping for exchanges. For refunds and store credit, we provide a return label and the cost (US$10) will be taken off your refund/credit.
• International Returns: Outside of the US,Australia and NZ, the buyer is responsible for arranging return shipping and paying return postage costs.
• Tracking: We recommend using our shipping service but if you choose to use your own please keep the tracking. DHaRCO cannot be held responsible for packages delayed or lost in transit.
• Prefer to return in-person? Visit our San Clemente CA Showroom and our team can help you out!

Warranty & Faulty Goods

If you receive an item that is faulty or unfit for purpose:

• You can request a replacement item or a full refund using the link at the bottom (including original delivery costs).
• Inspection & Assessment: DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed.
• Postage Reimbursement: We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.
• https://docs.google.com/forms/d/e/1FAIpQLSd5hE6PkIYpG-gdpqwFaDCNygY3QfXUDjpV_M9gdRkNy3Nocw/viewform

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

All payments will be charged in USD.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as the eWay payment gateway or Australia Post, where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

Have a question or need a hand? The DHaRCO crew is here to help.

Email: ride@dharco.com

Phone (USA): +1 (253) 904 3569

DHaRCO USA Showroom
1385 Calle Avanzado
San Clemente, CA 92673
United States

Drop us an email or give us a call — we’re always stoked to help you out.

If you're interested in becoming a DHaRCO dealer fill in your information in this link and we'll get back to you shortly!

Link here to our STOCKIST PAGES. We sell 70% of our gear through our valued retail partners! If you're looking for some new kit be sure to hit them up.