Help & FAQs

Shipping Within the USA
Free shipping on orders over $100 with Standard USPS.
Orders under $100 ship for $8.
You can upgrade to faster shipping options:
Priority USPS: $15
Express USPS: $25

Orders are packed and shipped from our US Warehouse in San Clemente, CA.
Most orders ship within 1–2 business days, but during peak periods (End of Season Sale, Black Friday, etc.) dispatch may take a little longer.

Delivery times vary depending on your location, but most orders arrive within 2–5 business days.

Pick Up — San Clemente Showroom / Warehouse
1385 Calle Avanzado
San Clemente, CA 92673
United States

You’ll receive a notification when your order is ready for collection.
Orders are usually ready next day, but during busy periods please allow up to 5 days.

Import Duties
US customers ordering from our US website will not pay import duties or tariffs.
All goods are shipped domestically from California.

If an Order Is Returned to Sender
If an order cannot be delivered due to an incorrect address or is unclaimed, it will be returned to DHaRCO. We will refund the order less the original shipping fee and any carrier return charges.

Delivery Timeframes
All delivery estimates are provided as guidelines only. DHaRCO cannot guarantee delivery dates or accept liability for delays caused by carriers, weather, or other external factors.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request.

Once completed you will receive instructions of how to send back your items back to us.

Exchange / Refund Policy

You can exchange or refund full-priced items within 30 days of receiving your order.

How Returns Work (USA)
All US returns and exchanges must be submitted through our online returns portal.
Once submitted, a prepaid return shipping label is generated for you.

• Exchanges: Free. No return shipping cost is charged.
  
• Refunds: The cost of the prepaid return label will be deducted from your refund amount.
  

Condition of Returned Items
Refunds or exchanges can only be issued if the item is returned in saleable condition — unworn, unwashed, undamaged, and with original tags and packaging attached.

Refund Eligibility
Refunds apply to full-priced items only.
Sale items and promotional items are eligible for exchange or a credit note. No refund on sale items.

No Returns On
– Underwear
– Customised “Pro My Ride” jerseys

Exchanges
If you request an exchange and the item is available, DHaRCO will cover the cost to ship the replacement back to you.

Faulty Items
If you receive an item that is faulty or not fit for use, we will refund you in full, including reasonable return postage, or send a replacement.
Faulty does not include:
– Damage from crashes
– General wear and tear
– Damage caused by not following care instructions

All faulty items will be assessed by our team to determine the cause.

Proof of Purchase
Required for all returns, exchanges, and faulty claims.

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

All payments will be charged in USD.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as the eWay payment gateway or Australia Post, where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

Have a question or need a hand? The DHaRCO crew is here to help.

Email: ride@dharco.com

Phone (USA): +1 (253) 904 3569

DHaRCO USA Showroom
1385 Calle Avanzado
San Clemente, CA 92673
United States

Drop us an email or give us a call — we’re always stoked to help you out.

If you're interested in becoming a DHaRCO dealer fill in your information in this link and we'll get back to you shortly!

Link here to our STOCKIST PAGES. We sell 70% of our gear through our valued retail partners! If you're looking for some new kit be sure to hit them up.